FAQs

WHAT IS A USB MEMORY STICK, AND WHAT IS IT FOR?

A USB memory stick also commonly referred to as a USB flash drive is a storage device that uses SSD technology. Data is stored like in a typical hard drive found in a PC, but has no moving parts, making them very durable.

USB memory sticks come in various forms and capacities, making them ideal for many applications. Since the vast majority of computers (over 99.9%) have USB ports, USB memory sticks are the perfect data storage companion to your mobile phone, laptop, desktop, netbook, etc.

For more reading on USB flash drives, we recommend the Wikipedia article located here:
http://en.wikipedia.org/wiki/USB_flash_drive

ARE THESE USB MEMORY STICKS COMPATIBLE WITH MY COMPUTER

USB Memory Sticks use the USB standard adopted by major computer and electronics manufacturers around the world. The USB drive will “plug and play” with all computers equipped with a USB port and running Windows ME (including WIndows 2000, XP, Vista, Windows 7 and Windows 8) and later or Mac OS 8.6 and later.

Other operating systems are supported if you use Linux or BSD variants. If your computer has a USB port but is installed with an operating system that predates the ones listed above, drivers are available for download over the internet to allow for you to use our USB memory sticks.

HOW MUCH DATA CAN I STORE ON THESE USB MEMORY STICKS?

Our USB memory sticks are typically available in different capacities: 1GB, 2GB, 4GB, 8GB, 16GB, and 32GB. These numbers below are estimates.

A 32 GB drive can store 640,000 doc pages; 19,200 pictures; or 2,048 MP3 files.
A 16 GB drive can store 320,000 doc pages; 9,600 pictures; or 1,024 MP3 files.
An 8 GB drive can 160,000 doc pages; 4,800 pictures; or 512 MP3 files.
A 4 GB drive can store 80,000 doc pages; 2,400 pictures; or 256 MP3 files.
A 2 GB drive can store 40,000 doc pages; 1,200 pictures; or 128 MP3 files.
A 1 GB drive can store 20,000 doc pages; 640 pictures; or 64 MP3 files.

If you store movies on your computer, the average DVD compressed to MPEG format will hold a standard feature film at excellent quality by using only about 1GB per hour of movie. A typical 2GB memory stick will hold one two hour movie when compressed to MPEG format.

HOW DURABLE ARE THESE USB MEMORY STICKS?

As with all consumer electronics, care must be taken in order to avoid damaging the circuits inside of the USB memory stick.

That said, USB memory sticks are more robust than other removable storage devices using optical/magnetic discs, or semiconductor (Secure Digital /SD) technology. Without moving parts and being so light, you will find that USB memory sticks can shrug off most abuse without sustaining internal damage.

They are able to withstand being dropped or stepped on, or thrown in the bottom of a bag or purse – if your USB memory stick does get wet, be sure to dry it thoroughly overnight before connecting it to your computer.

USB Memory Sticks also has a 5 year warranty on all our USB flash drive products.

HOW DO THESE USB MEMORY STICKS COMPARE TO CDS?

Even though smaller in size when compared to CDs, most USB memory sticks exceed the storage space of CDs (which have a capacity of 650-800MB). USB memory sticks are also able to be written to millions of times, as compared to a CD-RW’s 1000 rewrites life cycle. Scratches or dust won’t affect the USB memory stick’s casing as with CDs.

You will find that USB memory sticks are much more convenient than CDs or DVDs.

HOW DO I SUBMIT MY LOGO / CUSTOM SHAPED DESIGN? WHAT FORMATS SHOULD I SEND?

Because of the techniques we use to imprint your USB memory sticks, we request vector art files. Popular vector art files include Encapsulated Post Script (EPS) and Adobe Illustrator (AI) files. We are also able to convert your logo to vectors if you do not have vector files available.

Contact us for details regarding converting your rasterized logo or images to vector artwork, as we can typically do this for a nominal charge and provide you with a clean vector file upon completion.

If you have a logo that is produced in CMYK format, we have a special printing process allowing us to take your vector or raster artwork and print the CMYK logo directly on the flash drive. Contact your Account Manager for more details.

For Custom Shaped USB memory sticks, just about any drawing will do. Our designers are able to create the pre-production materials needed from most media. Just be sure to specify size, colour, orientation, font (if applicable), etc. – we’ll even take that paper serviette or sketch to turn your idea into a completely customised USB memory stick.

HOW FAST IS RUSH SERVICE?

If you are ordering a popular shape, please call us immediately and confirm stock and availability with your Account Manager.

Expedited delivery from local stock may be available for 48-hour delivery, 72-hour delivery, or any time that fits your schedule thereafter, pending availability on the USB memory stick selected – limited rush service is available for custom shaped or custom coloured orders.

Contact us for details.

CAN YOU SUPPLY USB MEMORY STICKS IN COLORS NOT LISTED ON THE WEBSITE?

We are able to Pantone color match the majority of USB memory sticks available on our website. With this service, there are restrictions, including minimum quantity, increased turnaround time, etc.

Please contact us for more questions regarding custom or Pantone colour matched drives.

WHAT ARE THE DIFFERENCES IN IMPRINTING OPTIONS?

Silk Screen printing involves a mask for each different color that is printed in layers on the drive – this type of printing is suitable for logos and images without gradients.

Full Colour, also known as 4 colour process or CMYK, is a system where an image is digitally separated into four separate color values. This is then applied to colour plates and printed on a press. Just like your computer printer, this process is capable of reproducing full coloured images. When printing imagery with gradients and high detail, CMYK is the best option.

Hot Stamping is the process of debossing the leather service with a metal die plate that has been heated. This is a permanent process that will not wear off of the leather it is applied to – this type of debossing is suitable for logos and images without gradients.

Laser Engraving is an imprinting method where the surface layer of the drive is etched by a laser beam through a custom template. This imprinting method is a permanent process that will not rub off or get erased – this type of imprinting is suitable for logos and images without gradients.

WHAT ARE THE CUSTOM SHAPED USB MEMORY STICK MADE OUT OF?

Our Custom Shaped USB memory sticks are manufactured out of coloured PVC material cast in custom one-off aluminium dies. Pantone colour matching is available, ensuring that your design has accurate colour representation. PVC is a soft and durable material perfectly suited to your Custom Shaped USB memory stick.

Due to the colour being impregnated directly into the PVC material, the colours and detail on your Custom Shaped USB memory stick will not rub off or wear out.

Custom manufacturing using metal, wood, or ABS is also possible.

I WANT TO SEE A SAMPLE OF PRODUCT BEFORE I ORDER. DO YOU OFFER SAMPLES?

High quality design images as well as virtual digital samples can be made available on request – in the case of custom made USB memory sticks.

After receipt of your order and your approval of a digital sample an actual proof sample will be produced for viewing before production.

DO YOU OFFER PRICE MATCHING?

We do offer price matching – we are so confident we have the lowest pricing that we will meet any competitors written quote on the same quality product and delivery constraints.